Back Order Policy

Melville Candy Company is committed to delivering high-quality confections in a timely manner. Due to the handcrafted nature of our products, seasonal demand fluctuations, and ingredient availability, certain items may occasionally be placed on back order.

1. Back Order Notification

If an item is temporarily unavailable at the time of shipment, customers will be notified as soon as possible. Available information may include:

• The estimated ship date
• Available substitute options, when applicable
• The option to cancel the back-ordered item

2. Shipping Back Orders

• Back-ordered items will ship as soon as they become available.
• Shipping or freight charges may apply to back-order shipments unless otherwise agreed in writing.
• Orders will not automatically be held to ship complete unless specifically requested when the order is placed.

3. Seasonal & Holiday Items

Seasonal items will be back ordered only when production timing allows. If inventory cannot be replenished in time for the intended selling season, the item will be canceled and the customer will be notified promptly.

4. Payment

Back-ordered items will be invoiced at the time of shipment. Standard payment terms will apply based on the customer's approved credit status.

5. Large & Custom Orders

Custom, private-label, or large-volume production orders may require extended lead times. Estimated production windows will be confirmed in writing before processing.

Questions about an existing order can be sent to orders@melvillecandycompany.com.