Privacy Policy

Last updated: September 1, 2026

Melville Candy Company ("Melville Candy," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, make a purchase, apply for or use an account, contact us, or otherwise interact with melvillecandy.com, melvillecandywholesale.com, and related services.

This policy applies to retail customers, wholesale and business customers, account applicants, website visitors, and other individuals who interact with us.

Personal Information We Collect

The information we collect depends on how you interact with us and may include:

  • Contact information: name, company name, email address, phone number, billing address, and shipping address.
  • Account information: login credentials, saved addresses, account preferences, and account activity.
  • Order and transaction information: products viewed or purchased, order history, billing details, payment method, payment authorization status, shipping information, returns, claims, and related communications.
  • Wholesale and business information: business type, resale or tax documentation, sales channels, marketplace activity, business website, purchasing plans, product interests, sales representative or agency information, and other details submitted during account review.
  • Communications: information included in customer-service requests, wholesale applications, donation requests, reviews, surveys, promotions, and other messages sent to us.
  • Device and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, products viewed, interaction data, approximate location derived from an IP address, and cookie or similar technology identifiers.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create or use an account, submit a wholesale application, request support, join a mailing list, complete a form, or otherwise communicate with us.
  • Automatically when you browse or interact with our websites, emails, and advertisements.
  • From service providers and business partners supporting ecommerce operations, payment processing, fraud prevention, account services, shipping, analytics, advertising, customer support, and marketing.

Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate our websites, remember preferences, maintain account and cart functionality, understand website use, improve performance, prevent fraud, and support marketing and advertising.

You may manage cookies through available cookie-preference controls and browser settings. Blocking some cookies may affect account, cart, checkout, or website functionality. Where supported, you may also use a recognized browser-based opt-out preference signal.

How We Use Personal Information

We may use personal information to:

  • Provide, operate, maintain, and improve our websites and services.
  • Process payments, orders, shipments, returns, claims, and customer-service requests.
  • Create and manage customer accounts.
  • Review wholesale applications, verify business eligibility, assign account type, pricing, payment terms, sales-channel permissions, and approved product assortments.
  • Communicate about applications, accounts, orders, products, policies, service updates, and support requests.
  • Send marketing communications and personalize content or advertising, subject to applicable choices and law.
  • Analyze website performance, customer preferences, product demand, and business operations.
  • Detect, investigate, and prevent fraud, misuse, security incidents, or illegal activity.
  • Comply with legal obligations, enforce agreements and policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information to:

  • Service providers supporting website hosting, ecommerce, payments, account services, order fulfillment, shipping, analytics, marketing, customer support, communications, data storage, and security.
  • Business and advertising partners helping us measure, deliver, or personalize marketing.
  • Professional advisers, insurers, auditors, financial institutions, and other parties supporting legitimate business operations.
  • Government authorities, courts, law enforcement, or other parties when disclosure is required or permitted by law.
  • A buyer, successor, or other participant in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
  • Other parties at your direction or with your consent.

Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money. Some disclosures involving advertising, analytics, or marketing partners may be considered a "sale," "sharing," or use for targeted advertising under certain privacy laws.

Where applicable, you may opt out through the privacy or cookie controls available on the applicable website or by contacting us through the methods listed below.

Marketing Communications

You may unsubscribe from promotional email messages at any time by using the unsubscribe link included in the message. You may still receive non-promotional communications concerning accounts, orders, applications, transactions, or customer service.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain accounts and business records, complete transactions, resolve disputes, enforce agreements, prevent fraud, and comply with legal, tax, accounting, or regulatory obligations. Retention periods vary based on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to or confirmation of personal information we maintain about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information, subject to legal exceptions.
  • Request a portable copy of certain personal information.
  • Opt out of certain sales, sharing, or targeted advertising.
  • Limit certain uses of sensitive personal information, where applicable.
  • Withdraw consent where processing is based on consent.
  • Appeal a decision concerning a privacy request, where applicable.

We will not discriminate against you for exercising an applicable privacy right. We may request information needed to verify your identity and authority. An authorized agent may submit a request where permitted by law, subject to verification.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our websites and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child submitted personal information may contact us to request deletion.

International Visitors

Our websites are operated from the United States. Personal information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate, subject to applicable law.

Third-Party Links

Our websites may link to independently operated third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will post the revised policy and update the date shown above.

Contact Us

For privacy questions or requests, contact Melville Candy Company through the applicable website: